This
Privacy Statement describes our privacy policies and procedures for information
provided to us by consumers who visit the BJ’S Auto Web site, www.bjsauto.com, and obtain
or seek to obtain BJ’S Auto’s referral services.
BJ’s
Auto is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent,
non-profit organization whose mission is to build users’ trust and confidence
in the Internet by promoting the use of fair information practices. Because
this web site wants to demonstrate its commitment to your privacy, it has
agreed to disclose its information practices and have its privacy practices
reviewed for compliance by TRUSTe. By displaying the TRUSTe Trustmark, this web
site has agreed to notify you of:
1.
What personally identifiable
information of yours or third party personally identifiable information that is
collected from you through the web site
2.
The organization collecting the
information
3.
How the information is used
4.
With whom the information may be
shared
5.
What choices are available to you
regarding collection, use and distribution of the information
6.
The kind of security procedures
that are in place to protect the loss, misuse, or alteration of information
under BJ's Auto's control
7.
How you can correct any
inaccuracies in the information
If you have questions or concerns
regarding this statement, you should first contact bjscustserv@membserv.com,
call 888.527.7388, or write us at BJ'S Auto; 13016 N. Walton Blvd.; Bentonville, Arkansas 72712. If you do not
receive acknowledgment of your inquiry or your inquiry has not been
satisfactorily addressed, you should then contact TRUSTe at TRUSTe
Watchdog. TRUSTe will then
serve as a liaison with the Web site to resolve your concerns.
Information Collection and Use
BJ’s Auto
collects information from our users at several different points on our web
site.
New
and Pre Owned Vehicle Requests
BJ’s Auto will collect and use your personal information to
respond to your requests for information on new and pre-owned vehicles.
When you enter this information on the request form, BJ’S Auto will collect
your name, address, day and evening telephone numbers, e-mail address and BJ’S
Wholesale Club member number. This information will be provided to state
franchised new and used vehicle dealers who participate in this program. If there
are no participating dealers selling your desired make of vehicle in your
immediate area, we may forward your information to a partner of BJ’S Auto who
will endeavor to fulfill your request.
Vehicle Finance
and Refinance
When you apply for a financing loan, we collect your personally identifiable information [such as your name, email, physical address, social security number and birth date] and that of your "co-borrower" should you choose to file a joint application, to process your application request. We use RoadLoans to
provide auto financing and refinancing on our site. When you apply for auto financing or refinancing,
we will share the personally identifiable information you provide us through your loan application
with RoadLoans as necessary for RoadLoans to provide that service. You may view RoadLoans’ privacy
policy by clicking here.
Sharing Information with Third
Parties
All personally identifiable
information provided by our users is used only as the user directs. Unless you
give us permission to do so or unless required by law, we do not use or
disclose personally identifiable information to any third party unless we
notify you in advance of your providing us that information. We may share aggregated
statistical information about the use of our site with our business partners.
Such aggregated statistical information does not include personally
identifiable information. We reserve the right to disclose your personally
identifiable information as required by law and when we believe that disclosure
is necessary to protect our rights and/or to comply with a judicial proceeding,
court order, or legal process served on our Web site.
BJ’S
Auto has third party business partners who provide services for auto buying
such as loans, leases, etc. The BJ's Auto web site frames the partner's
web sites. When our business partners offer you their products or
services through BJ’s Auto’s web site, we notify you at the point of
collection. As BJ’s Auto does not have access to the information these business
partners collect about you, we encourage you to read their privacy policies
prior to providing them with your personal information as their privacy
policies and practices may be different from ours.
BJ'S
Auto utilizes masking techniques (disguising the URL) in order to provide the
user a seamless web experience. You can check your location on the web at
any time by clicking the right mouse button and selecting
"properties."
We currently contract with Omniture, Inc. to help manage and optimize our Internet
business and communications. We use the services of Omniture, Inc. to help us measure
the effectiveness of our advertising and how visitors use our site. To do this, we
use Web beacons and cookies provided by our marketing company on this site. The type
of information we collect includes the type of vehicles selected by our users, the
participating dealers that users are referred to, the pages visited, the pages exited
from, etc. By supplementing our records, this information helps us learn things like
what pages are most attractive to our visitors, which of our services most interest
our customers, and what kinds of offers our customers like to see. Although our
marketing company logs the information coming from our site on our behalf, we control
how that data may and may not be used. If you do not want to help us learn how to
improve our site, services, offers and marketing strategy, you can “opt-out” of this
website analysis tool by clicking
here.
We reserve the right to
disclose your personally identifiable information as required by law
and when we believe that disclosure is necessary to protect our
rights and/or comply with a judicial proceeding, court order, or
legal process served on our Web site.
We obtain your
permission prior to posting your testimonial on our website. When
you decide to provide a testimonial, we publish your first name and
last initial along with the city and state in your testimonial. To
opt-out of having a testimonial on our page please email us at
bjscustserv@membserv.com
or call at 888.527.7388.
If you use a bulletin
board, blog, or chat room on this Web site, you should be aware that
any personally identifiable information you submit there can be
read, collected, or used by other users of these forums, and could
be used to send you unsolicited messages. We are not responsible for
the personally identifiable information you choose to submit in
these forums.
Cookies
A cookie is a piece of data stored
on the user’s hard drive containing information about the user. Technical information
collected from your web browser (IP address and permanent cookies) is gathered
for routine web site maintenance and for purposes of assessing the
effectiveness of our products and services. If you choose not to accept
cookies, you will still be able to access all pages throughout the BJ’s Auto
web site, but may receive cookie notifications and popup windows more
frequently. When
you enter our website, we ask you for your zip code. This information is retained in a cookie on
your machine, so that we may personalize some of the information we present to
you based on your locale. Some
of our business partners (e.g., advertisers) use cookies on our site. We have
no access to or control over these cookies.
If you enter your name, address, phone
number, and email address into the user profile page on our website, this
information will be retained, on your machine, in a cookie that will be used to
pre-populate those fields on the user profile page should you return to the
website at a later date.
E-mail Communications from BJ’s
Auto
BJ’s Auto will
send you e-mails restating the information that is provided to you on our web
site and asking you about the experiences that you have with our participating
dealers. These communications are intended to serve as a customer service
follow-up and to gather information about the effectiveness of our products and
services.
If you wish not to receive or to stop receiving
these e-mail communications, please e-mail us at bjscustserv@membserv.com.
Safeguarding your Personal
Information
BJ’s Auto uses a variety of
security safeguards to protect your information from loss, misuse, alteration
or destruction. Access to your personal information by BJ’s Auto employees and other authorized
parties is provided on a "need to know" basis. In addition, all
employees must sign a Privacy Pledge, which indicates that they are aware of
BJ’s Auto’s privacy policies regarding using and disclosing information.
Security
The security of your personal information is important to us. When you enter sensitive information
(such as credit card number and/or social security number) on our registration or order forms,
we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link About SSL.
We follow generally accepted industry standards to protect the personal information submitted to us,
both during transmission and once we receive it. No method of transmission over the Internet, or
method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially
acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email us at bjscustserv@membserv.com
If a user’s personally identifiable
information changes (such as zip code, phone, e-mail or postal address), or if
a user no longer desires our service, we provide a way to correct, update or
delete/deactivate users’ personally identifiable information. This can usually
be done by e-mailing our Customer Support at bjscustserv@membserv.com,
call 888.527.7388, or write us at BJ'S Auto; 13016 N. Walton Blvd.;
Bentonville, Arkansas 72712.
Security Breaches
Please contact bjscustserv@membserv.com
or 888.527.7388 to report any known or suspected privacy or security breaches
or to submit privacy related question or complaint. After receiving your
inquiry, we will respond within five business days. BJ’s Auto reserves
the right to modify or amend the Privacy Statement at any time and for any
reason. We will post those changes prominently on our web site 30-days prior to
implementation.
Should we make Material Changes to this policy, we will
notify you here, by email, or by means of a notice on our home page.
We will make the current version of the Privacy Statement
available to you at the BJ’s Auto web site.
Last Update
This Privacy Policy
was last updated on August 14, 2008.